Visitor Experience and Education Assistant (PT)

Part-time
Sep 02, 2021

Department: Education

Supervisor: Senior Manager, Continuing Education

Schedule: Part-time, Three Days with a Maximum of 28 hours/ week (schedule to vary)

FLSA: Non-Exempt

The International Center of Photography (ICP) is the world’s leading institution dedicated to photography and visual culture. Through our exhibitions, education, public programs, and community outreach, we offer an open forum for dialogue about the power of the image. Since our founding in 1974, we have presented more than 700 exhibitions and offered thousands of classes, providing instruction at every level. Our new integrated center on the Lower East Side reunites our school and museum in one space to become the cultural anchor of Essex Crossing.

Position Summary:

This highly visible position is the initial point of contact for the School, Library and ICP Administration. Act as an ICP ambassador to enhance overall audience satisfaction.  This includes interacting with current and prospective students, museum visitors, artists, donors, trustees, staff members, the media, vendors, and all others.  Welcome visitors, answer questions, and provide information about events, education, programs, and memberships.  The position also assists with the ongoing activities of the School and Library of ICP, including class registration, answering general inquiries from the general public, ICP staff, faculty, current and prospective students, preparing and disseminating correspondence and assisting with all administrative aspects of Continuing Education classes.   

Essential Functions and Duties:

Visitor Experience:

  • Greet School visitors – welcome and acknowledge, check IDs, ensure all employees and visitors sign in and out, announce and direct special guests.
  • Greet Special Events visitors – these include public program lectures, tours, private gatherings, etc.
  • Greet Library visitors – welcome and acknowledge, provide information in regards to the usage of the library
  • Ensure safety of people and property by following appropriate security procedures; report unsafe or inappropriate situations, following-up as needed.
  • Answer main ICP phone lines. Provide information; respond to inquiries in pleasant and informed manner. When necessary take messages and deliver them to appropriate party.
  • Keep current on all ICP activities. 
  • Check on security and cleanliness of public areas. Report anything out of place to supervisor or appropriate department.
  • Perform daily pre-opening check. Make sure lights are on, doors are open, and computers and audio presentations are ready for visitors.
  • Assist School Facility staff with performing daily closing procedures and checks. Make sure lights are off, doors are closed space is fully vacated
  • Report equipment failures to relevant department; follow through regarding repairs.
  • Stock informational material throughout the day.
  • Accept library book returns and assist with restocking books into library shelves

Education:

  • Assist with all aspects of class registration using the database AceWare
  • Answer public inquiries via phone, e-mail and in-person
  • Create class packets including rosters, assists with printing student I.D.s[D1]  and door signs for all classes
  • Contact students concerning any class changes and update class change document 
  • Assist with classroom scheduling and student room reservations
  • Respond to education@icp.org inquiries as needed
  • Maintain office and supply inventory and keep public spaces organized

 

Miscellaneous (responsbiltieis may vary depending on shift):

  • Schedule student, staff and faculty requests for classroom and studio usage/Google calendar
  • Process class completion letters as needed
  • Assists with online class administration as needed
  • Produce lab hour cards for Continuing Education courses
  • Manage returned mail 
  • Shifts will include working Saturday and Sunday
  • Provide weekend report of activities (when working weekend shifts)
  • Welcome prospective students and provide school tours as needed
  • Registrar and portfolio reviewer for class placement sessions (per term)
  • Assist with Open House preparations and work event
  • Work door at Lectures/Public events 
  • Additional responsibilities, as required

Supervisory Responsibilites: 

  • N/A

Minimum Qualifications:

Education Requirement: 

  • A Bachelor’s degree is preferred (degree in Photography is preferred).

Minimum Experience Requirement: 

  • Knowledge of some photography and two years of office administration experience
  • Superior people skills
  • Strong customer service skills with a commitment to providing superior customer service
  • Excellent organizational skills, including solid follow-through
  • Strong decision making skills
  • Excellent verbal and written communication skills
  • Strong computer skills
  • Desire to work as an active team member

Additional Competency Requirement (Specific Knowledge, Skills and Abilities)

  • Strong people skills
  • Excellent communication skills – verbal and written
  • Excellent computer skills: word processing, database, excel etc.
  • Solid administrative and clerical skills
  • Excellent organizational skills, including solid follow-through
  • Knowledge of photography preferred
  • Desire to work as an active team member
  • Commitment to providing superior customer service
  • Knowledge of foreign languages helpful
  • Cash handling processes and procedures a plus
  • Near Vision - The ability to see details at close range (within a few feet of the observer).

Working Conditions:

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • While performing the duties of this job, the employee is regularly required to communicate and exchange information.
  • While performing the duties of this job the employee is require to spend prolonged periods of time utilizing computer.
  • While performing the duties of this job, the employee is regularly required to operate, activate, and use office equipment.
  • The employee must occasionally move throughout ICP’s spaces to document events. 
  • The employee may occasionally need to move up to 25 pounds

Special Environmental Factors: (Nature of the work environment)

  • The employee is required to work in the general public environment (face to face contact with public).
  • COVID-19 Vaccination Required - As per the recent New York City mandate “KEY to NEW YORK,”  All staff  working in our indoor facility are required to show proof they have received at least one dose of a COVID-19 vaccine authorized for emergency use by the FDA or WHO.

Compensation and Benefits

Salary will be competitive and commensurate with experience.

ICP provides its staff with a generous benefits package featuring medical, dental, life insurance, short- and long-term disability, pre-tax transit and flexible spending programs, and 403(b) pension plan.

How to Apply

Please submit a resume and cover letter on Indeed. Applications without a cover letter will not be considered.

The International Center of Photography is an Equal Opportunity Employer.