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Opportunities at ICP

Visitor Services Assistant

Department: Visitor Services
Schedule: On Call (as needed)
FLSA Status: Non-exempt
Supervisor: Operations Managers

SUMMARY
This highly visible position is the initial point of contact for both the Museum and School/Administration sites. Act as an ambassador to enhance overall audience satisfaction. This includes interacting with current and prospective students, museum visitors, artists, donors, trustees, staff members, the media, vendors, and all others. Welcome visitors, answer questions, and provide information about exhibitions, events, education, programs, and memberships.

ESSENTIAL FUNCTIONS

• Greet Museum visitors—welcome and acknowledge, sell tickets, answer questions, check membership status, sell memberships, announce and direct special guests
• Greet School visitors—welcome and acknowledge, check IDs, ensure all employees and visitors sign in and out, announce and direct special guests
• Greet special events visitors—these include exhibition openings, lectures, tours, private gatherings, etc.
• Ensure safety of people and property by following appropriate security procedures; report unsafe or inappropriate situations, following-up as needed
• Answer the main ICP phone lines; provide information and respond to inquiries in pleasant and informed manner; when necessary take messages and follow through on delivering them to the appropriate party
• Keep current on all ICP activities
• Check on security and cleanliness in public areas. Report anything out of place to supervisor or appropriate department
• Perform daily pre-opening check. Make sure lights are on, doors are open, and computers and audio presentations in the galleries are ready for visitors
• Report equipment failures to relevant department; follow through regarding repairs
• Stock informational material throughout the day
• Open and close daily cash receipts
• Function as coat check attendant as needed
• Must be available for evenings and weekends

ADDITIONAL RESPONSIBILITIES

• Keep reception area tidy and properly stocked
• Use the mailing machine
• Accept deliveries; direct to the proper department
• Set up large tables and chairs for lectures, receptions, etc.
• Assist at special events; cover additional hours as needed
• Other responsibilities as assigned

MINIMUM QUALIFICATIONS

Education and Training:

• High school diploma or equivalent
• Training in providing superior customer service

Work Experience:

• Previous visitor services, retail, and/or security experience required
• Experience working computerized cash register in fast-paced environment

Skill and Abilities

• Polite and professional presentation, including solid communication skills
• Excellent interpersonal skills, including the ability to read people's needs during their visit
• Must be able to remain calm under pressure and during emergencies
• Solid computer skills—Microsoft Outlook, VISTA, and retail POS system
• Excellent follow through
• Knowledge of photography preferred
• Fluency in two or more languages preferred
• Commitment to providing superior customer service

DRESS CODE

• Polo shirt with ICP logo; dark slacks or appropriate length skirt; pre-approved footwear
• Must be clean and neat at all times, including well-groomed hair
• No head coverings, unless it is for religious or medical purposes
• No visible logos, other than ICP

WORKING CONDITIONS

Physical Demands:
• Significant face-to-face and telephone contact with the public
• Will spend portion of shift standing or sitting in one place
• Position requires setting up large tables and chairs under time constraints
• Some light lifting

Special Environmental Factors:
• Can be cool in the winter
• Can be noisy

Contact

Send résumé, cover letter, and salary requirement to:

Director of Administration
International Center of Photography
1114 Avenue of the Americas
New York, NY 10036
Email: jobs@icp.org
Fax: 212.857.0089
No telephone calls please.

The International Center of Photography is committed to Equal Opportunity Employment.